Before making a return request, please ensure that the items meet the following conditions, in accordance with our Terms of Sale:
- Your order will be accepted for refund or exchange if returned in original condition and packaging, within fourteen (14) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
- Personalized and tailor-made items cannot be returned or refunded.
- The return package must be delivered to the carrier within 14 days of the return authorization date.
- The package can only be returned from the country where the order was delivered.
- Items must have been purchased online at Crivellaro-Paris.com
Items received as gifts can be returned by contacting the person who placed the order or, if you prefer, contact us.