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Returns & exchanges

How to return or exchange a product purchased on the Crivellaro-Paris.com site?

Items can be returned within 14 days of delivery of your order. Please note that it is not possible to return Personalized Products. More information on the General Conditions of Sale.

To request your return, contact us by email at helpme@crivellaro-paris.com.

Return costs are free for Metropolitan France.

What are the return conditions?

Before making a return request, please ensure that the items meet the following conditions, in accordance with our Terms of Sale:

  • Your order will be accepted for refund or exchange if returned in original condition and packaging, within fourteen (14) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.

  • Personalized and tailor-made items cannot be returned or refunded.
  • The return package must be delivered to the carrier within 14 days of the return authorization date.
  • The package can only be returned from the country where the order was delivered.
  • Items must have been purchased online at Crivellaro-Paris.com


Items received as gifts can be returned by contacting the person who placed the order or, if you prefer, by emailing us at helpme@crivellaro-paris.com

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